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Joya2 Privacy Policy

Your personal data matters to us. Find out clearly how joya2 collects, stores, and protects your information — all in one place.

Last Updated: January 2026
Table of Contents
  1. About This Policy
  2. What Information We Collect
  3. How We Collect Information
  4. Purpose of Data Use
  5. Data Sharing & Third Parties
  6. Cookies & Tracking
  7. Data Protection Measures
  8. Your Rights
  9. Data Retention Period
  10. Policy Updates

1. About This Policy

Welcome to joya2's Privacy Policy. This policy explains what information we collect when you use the joya2 platform, why we collect it, and how it is used and protected.

By using joya2, you agree to this Privacy Policy. We believe transparency is the foundation of trust — no hidden terms, no ambiguous language.

This policy applies solely to the joya2 platform and its associated apps and services. Any third-party websites or services are governed by their own privacy policies.

2. What Information We Collect

Joya2 may collect the following types of information from you:

Data Type Example Mandatory
Identity Information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial Information Mobile banking number, transaction history Yes
Technical Information IP address, device information, browser information Automated
Usage Information Game history, login times, session data Automated
KYC Documents Photo of NID, passport, or driving license For verification

3. How We Collect Information

Joya2 collects information in several ways:

  • At registration: Information you provide directly when creating a joya2 account is collected at the time of registration.
  • For KYC verification: Information is taken from the documents you submit to verify your identity.
  • During platform use: Data is recorded automatically from activities such as playing games, making deposits, or requesting withdrawals.
  • Cookies & Tracking Technologies: Information from your device is collected while you browse the website or app.
  • Support Contact: When you contact our customer care team, the details of that conversation are recorded.

joya2 never stores your full payment card number or bank password. Payment details are held in encrypted form only.

4. How We Use Your Information

Your data is used only for specific, legitimate purposes. joya2 never uses your information for unrelated activities.

  • To complete account registration and identity verification.
  • To process deposits, withdrawals, and other financial transactions.
  • To keep gaming services running without interruption.
  • To protect your account from fraud and unauthorized access.
  • To comply with legal and regulatory requirements (AML/KYC).
  • To provide customer service and technical support.
  • To improve platform quality and develop new features.
  • To send you promotional offers tailored to your preferences (with your consent).

You can opt out of promotional messages at any time — just let our support team know.

5. Data Sharing & Third Parties

Joya2 never sells or rents your personal information. Data may be shared only in the limited circumstances described below:

  • Payment Processors: Approved payment gateways such as bKash, Nagad, and Rocket receive only the information strictly necessary to complete a transaction.
  • KYC verification partner: Required documents may be shared with approved third parties for identity verification purposes.
  • Legal Authorities: Data must be disclosed in response to a valid court order or lawful request from a law enforcement authority.
  • Security Services: Limited data may be shared with dedicated partners for fraud detection and anti-money laundering purposes.

Before sharing data with any third party, a strict non-disclosure agreement (NDA) is required.

6. Cookies & Tracking

Joya2 uses cookies and similar technologies to enhance your experience and ensure the platform runs smoothly.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Performance Cookies: Used to analyze which sections of the platform are most frequently visited.
  • Functionality Cookies: Helps remember your language preferences and customization settings.

You can manage cookies through your browser settings. However, disabling essential cookies may limit access to certain platform features.

7. Data Security Measures

Joya2 uses industry-leading security technology to protect your data. Our security framework operates across multiple layers:

  • 256-bit SSL/TLS encryption — applied to all data transmissions.
  • AES-256 encryption — applied to all sensitive data stored on our servers.
  • Two-Factor Authentication (2FA) — an extra layer of security for account access.
  • 24/7 automated and human monitoring — to detect unusual activity.
  • Regular Security Audits — conducted by independent third-party experts.
  • Data segregation — personal data and financial data are stored on separate servers.

In the event of a security breach, we are required to notify affected users within 72 hours.

8. Your Rights

Joya2 respects your right to full control over your personal data. You have the following rights:

Right to Access — You can find out what information we hold about you.
Right to Rectification — You can request corrections to any inaccurate information.
Right to Erasure — You can request deletion of your data under certain circumstances.
Right to Restrict Processing — You can request that we stop using your data in certain ways.
Portability — You can request a copy of your personal data.
Withdraw Consent — You can withdraw your marketing consent at any time.

To exercise any of these rights, contact our support team. We are required to respond within 30 business days.

9. Data Retention Period

Joya2 retains your data only for as long as necessary. All information is kept while your account remains active.

  • Even after an account is closed, certain data may be retained for up to 5 years due to legal obligations.
  • Financial transaction records are retained for a minimum of 5 years in accordance with AML regulations.
  • KYC documents are retained for the legally required period.
  • Marketing data is deleted immediately upon withdrawal of consent.

10. Policy Updates

Joya2 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified by email or via an in-platform notice.

Continued use of joya2 after any changes will be considered acceptance of the updated policy. Please visit this page regularly to stay informed.

For any questions about this Privacy Policy or your personal data, please contact our support team: [email protected]

Important Pages
Need Help?

We are always available for any questions regarding the Privacy Policy.

[email protected] Live Chat: 24/7
Your Data is 100% Secure

Joya2 follows SSL encryption and international data protection standards. Your information is never sold.

256-bit SSL Encryption Not Sold to Third Parties 24/7 Security Monitoring

How joya2 Protects Your Data

A multi-layered security framework keeps every piece of your data protected

End-to-End Encryption

All communication between your device and our servers is encrypted with 256-bit SSL. No one can intercept your data in transit.

Secure KYC Verification

Documents submitted for identity verification are stored on a secure, isolated server. Only authorized personnel have access.

Fraud Detection

An automated AI-based system monitors your account activity around the clock and blocks any suspicious transactions.

No Sale of Data

Joya2 never sells your personal data to third parties. Limited sharing occurs only when required by law.

Two-Factor Authentication

With 2FA enabled, an OTP is required in addition to your password — keeping unauthorized users out of your account.

Regular Security Audits

Independent cybersecurity experts regularly audit our systems. Any vulnerabilities found are addressed immediately.

Play in a safe environment at joya2

We are committed to protecting your privacy. Open an account today and enjoy a safe gaming experience.

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